Official Documents

Privacy Policy ml88 — Our Commitment to Your Data

At ML88, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect the personal information of every member.

Updated: 1 January 2026 Version 2.4

By using the ML88 platform, you agree to this Privacy Policy. We encourage you to read this document in full so you understand the rights and protections afforded to you as our member.

Our Privacy Commitment

The Six Core Pillars of ML88 Data Protection

We build trust through privacy practices that are transparent, secure, and respectful of every member's rights.

End-to-End Encryption

All data transmitted between your device and ml88 servers is encrypted using industry-standard 256-bit SSL technology, ensuring no third party can intercept your information.

Member Data Controls

You have full control over your personal information. You may request a copy of your data, update your details, or request account deletion at any time through our support team.

Secure Data Storage

The ml88 database is hosted in licensed data centres with layered protection — firewalls, intrusion detection systems, and regular backups — to ensure your data is always safeguarded.

No Data Sales

Ml88 has never and will never sell, rent, or transfer your personal information to advertisers or third parties for marketing purposes without your explicit consent.

Legal Compliance

The ML88 privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection guidelines, ensuring your rights are fully protected under the law.

Data Breach Notification

In the event of any security incident involving your data, ml88 is committed to notifying affected members within 72 hours and taking immediate remedial action.

1Personal Information We Collect

Ml88 collects your personal information for lawful and specific purposes. We only collect data that is genuinely necessary to deliver the best service, verify your identity, and fulfil applicable legal obligations. The following are the categories of information we collect:

1.1 Registration & Identity Information

  • Full name as stated in official documents.
  • Date of birth and ID card or passport number.
  • Active email address used for account communications.
  • Malaysian mobile phone number.
  • Current residential address including postcode and state.

1.2 Financial Information

  • Bank name and bank account number (stored in partially masked form).
  • E-wallet account names such as Touch 'n Go eWallet, GrabPay, or Boost.
  • Deposit and withdrawal transaction history within the platform.
  • Payment verification information required by financial service providers.

1.3 Technical & Usage Information

  • IP address and IP-based geographic location.
  • Device type, operating system, and web browser version used.
  • Activity logs including login times, games played, and session duration.
  • Session cookies and device identifiers for account security.
  • App performance data for platform improvement purposes.

All data collection is carried out with your consent during the registration process. You may request access to or deletion of your data at any time.

2How ML88 Uses Your Information

Every piece of data we collect has a clear and legitimate purpose. ml88 does not use your personal information for any unrelated purpose without your prior consent.

Purpose of Use Types of Data Used Legal Basis
Identity Verification & KYC Name, IC, address, supporting documents Legal obligations
Deposit & withdrawal processing Banking & financial information Contract performance
Account security & fraud prevention IP, device, activity logs Ml88's legitimate interests
Service communications & support Email, phone number Contract performance
Platform improvement & analytics Usage & performance data Ml88's legitimate interests
Promotional communications (with consent) Email, phone number Member Consent
Regulatory compliance & reporting Transaction history, identity Legal obligations

2.1 Marketing Communications

Ml88 only sends promotional communications to members who have given explicit consent. Every promotional email includes an unsubscribe link. You may update your communication preferences through your account settings or by contacting our support team.

ml88 never uses your personal information to make fully automated decisions that affect your rights or interests without human intervention.

3Information Sharing & Disclosure

Ml88 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are certain situations where data sharing is necessary for platform operations.

3.1 Trusted Service Partners

We share the minimum necessary data with selected third-party service providers, including:

  • Payment Providers: Banks, e-wallets, and payment gateways to process your transactions.
  • KYC Providers: A licensed identity verification service that helps us validate your documents.
  • Game Providers: Gaming software companies that provide slot, Live Casino, and sports content.
  • Cloud Services: Server infrastructure and data storage used to operate the ml88 platform.

All service partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

3.2 Legally Required Disclosure

Ml88 may disclose your personal information to the relevant authorities where:

  • There is a court order or directive from a lawful authority under Malaysian law.
  • Required to investigate or prevent fraudulent activity, money laundering, or terrorism financing.
  • Required to protect the security or legitimate rights of ML88, other members, or the public.

In all circumstances, ML88 discloses only the minimum necessary information and will notify you of any legally permitted disclosure.

4Data Security Measures

Protecting your data is our top technical and operational priority. ml88 continuously invests in cutting-edge security infrastructure to ensure your information remains safe at all times.

4.1 Technical Security Infrastructure

  • 256-bit SSL/TLS encryption for all data communications between your browser and ml88 servers.
  • Database-level data encryption using AES-256 standards for stored sensitive information.
  • Multi-layer firewall and intrusion prevention system (IPS) active 24 hours.
  • Real-time threat monitoring by ml88's dedicated cybersecurity team.
  • Penetration testing is conducted periodically by independent security firms.
  • Automatic data backup every six hours to geographically separate locations.

4.2 Access Controls

Access to member personal data within ML88's internal systems is strictly limited to staff with a legitimate business need. All access is logged and audited. ML88 staff cannot view your password — it is stored in an irreversible hashed format.

4.3 Data Retention Period

Ml88 retains your personal data for as long as your account is active and for a defined period after account closure to fulfil legal obligations. Financial transaction data is retained for a minimum of seven years in accordance with Malaysian legal requirements. Data that is no longer needed will be securely deleted using verified deletion methods.

While we take all reasonable precautions, no security system can be guaranteed 100% safe. You are also responsible for keeping your account password confidential.

5Your Rights as an ML88 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. ML88 is committed to respecting and facilitating the exercise of these rights.

Right of Access

Request a copy of the personal information we hold about you in a readable format.

Right to Rectification

Update or correct any personal information that is inaccurate or outdated.

Right to Erasure

Request deletion of your personal data upon account closure, subject to legal obligations.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

Receive your data in a structured format that can be transferred to another platform if needed.

Right to Restriction of Processing

Request a temporary restriction on the processing of your data in certain situations during a dispute.

To exercise any of the above rights, contact the ml88 support team via Live Chat or email. We will process your request within 14 working days. Some requests may require identity verification before processing.

6Cookie & Tracking Technology Policy

Ml88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand usage patterns on our platform. Below is a detailed explanation of the cookies we use.

6.1 Types of Cookies Used

  • Essential Cookies (Required): Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
  • Performance Cookies: Collect data on how you use the platform to help us improve website speed and functionality.
  • Functional Cookies: Remember your preferences such as language, display settings, and login details for ease of use.
  • Analytics Cookies: Help us understand the most popular games, session duration, and user exit points for continuous improvement.

6.2 Cookie Management

You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality of the ML88 platform. Essential cookies cannot be disabled as they are required for your account security.

6.3 Cookie Validity Period

Session cookies are deleted automatically when you close your browser. Persistent cookies are stored for a maximum of 12 months or until you delete them manually.

ml88 does not use third-party cookies for advertising purposes that track you across other websites outside our platform.

7Contact the ML88 Privacy Officer

If you have any questions, concerns, or complaints regarding how ml88 handles your personal information, you may contact our Data Protection Officer (DPO) through the following channels:

Privacy Email
Live Chat
Available 24/7
Response Time
Within 14 business days

For complaints not satisfactorily resolved by ml88, you have the right to escalate your complaint to Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory body in your jurisdiction.

7.1 Changes to This Privacy Policy

Ml88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological advancements. Any material changes will be communicated to you via registered email or in-platform notification at least 14 days before taking effect. The latest version of the Privacy Policy is always available on this page.

FAQ

Ml88 Privacy FAQ

Absolutely not. ml88 has never and will never sell, rent, or trade your personal information to any third party for commercial purposes. Your data is only shared with selected service partners bound by confidentiality agreements, or when required by law.

You may request account closure and data deletion via our Live Chat or support email. Once the request is received, we will process it within 14 business days. Please note that certain financial data must be retained for seven years in accordance with Malaysian legal requirements, even after account closure.

Yes. All your financial information is encrypted using AES-256 standards at the database level. Bank account numbers are partially masked within our system. We do not store credit or debit card information directly — transactions are processed through licensed payment gateways that comply with PCI-DSS standards.

Yes, you can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email, or by contacting our support team directly. Your request will be processed within three working days. Please note that account security and transaction-related emails cannot be disabled as they are essential communications for your account.

In the event of a data breach involving your personal information, ml88 is committed to notifying you within 72 hours via your registered email. We will explain the type of data involved, potential risks, and the steps we have taken to address the situation. We will also report the incident to the relevant authorities as required by law.

Yes, this Privacy Policy applies fully to all ml88 platforms including the website, Android app, iOS app, and any other digital channels we operate. The same data protection standards are applied across all platforms to ensure your privacy regardless of how you access ml88.
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Ml88 ensures every step of your journey — from registration to withdrawal — is protected by the highest security standards. Register now and enjoy a safe, fair, and enjoyable online gaming experience.

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